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Introduction: My Printer Won’t Print, Now What? When you are utilizing your printer, whether at home or for your business—it is a significant piece of equipment that can
When you are utilizing your printer, whether at home or for your business—it is a significant piece of equipment that can quickly become irritating when it stops working. But don’t worry if your printer won’t print! Most of the problems can be identified and resolved fairly easily by troubleshooting.
At Testergate, we know that you rely on your printer. That is why we have created this guide so you can identify and troubleshoot the most common printer problems without calling a repair person or spending money on new hardware.
Before troubleshooting that troubleshooting issue, you should be aware of what is causing the problem. Here are some of the common reasons for printer issues:
Connection Issues
Your printer is not connecting correctly to your computer or network (USB, Wi-Fi, Bluetooth).
Paper Jam
Paper somewhere inside the printer is stuck and will not allow the printer to operate.
Insufficient Ink/Toner
The printer has no ink or toner and will not print!
Driver Issues
Communication problems are often caused by an old or bad printer driver.
Print Queue Issues
Your printer completed a print job and is now in a jammed or paused state & won’t accept new jobs to be printed.
Use this method to get your printer working again without a new purchase or service call.
Control – Affirm that the printer is plugged in and powered on.
Wired Connection – Guarantee that the USB cable is connected properly to the printer and to the computer.
Wireless Printer – If your printer is Wi-Fi capable, be sure that it is connected to the proper Wi-Fi network.
Open: Control Panel > Devices and Printers
See if your printer is showing as the Default Printer.
If it is showing as “Offline”, then Right Click > Use Printer Online.
Double-click on the printer icon to view current print jobs.
Select to cancel all jobs to clear off the print queue.
Then reconnect the printer to the computer and try printing again.
Please be sure to open all printer trays and access doors.
Carefully pull out and remove any jammed paper.
Also confirm you have gotten out any small pieces of torn paper that may still be inside.
Even though there are many printer problems that can be solved by users at home, it is essential to know the difference of when there can be a DIY (do-it-yourself) repair, and when it will be necessary to contact an expert.
Gives You Power: You gain an understanding of how your device works and you will grow in confidence to manage it.
Saves You Money: Just fix simple problems that do not require a service call.
Reduces Downtime: Most printer problems—e.g. paper jams, driver errors, offline, are fixed in just minutes.
Hardware Failures: If the problem is with a physical component (e.g., rollers not rotating, fuser not functioning), then it most likely needs special tools and professional troubleshooting.
Risk of Damage: You can do more harm than good by forcing internal components that might worsen the issue.
Software Conflict: Some incompatibility issues are simply outside the control of even the strongest driver or firmware updates.
Printer issues can cause you to lose a significant amount of working time—but remember that not every solution has to be hard or costly. Most of the frequent problems can be solved easily and quickly in the way we described above.
If your printer has failed in a complex manner, or if you just are unsure, then call a technician.
